Terms & Conditions

This document describes the basis on which you are provided hosting by Grey Method. By using the links provided, and entering the giveaway by creating a Web Hosting account under the Free tier, you consent to the terms and conditions outlined here in their entirity and under the terms of the giveaway, and accept that they are also subject to change with or without notification. Otherwise, you accept the terms of this document when registering for services under any other basis and that they are subject to change with or without notification.

Warranties and Claims

By connecting to Grey Method and any associated platforms, you agree to hold Grey Method harmless in the event of any legal claim regarding our services.

The service is provided under the restrictions and limits defined by the tier as of the 1st March 2016, and is provided without warranty. We will not be held responsible for any losses or liabilities on your behalf that involves your use of the service and/or related services, explicity those owned and operated by us (Grey Method Ltd).

Uptime Guarantee

We provide a guarantee that your website will have a 99.9% minimum uptime. This excludes downtimes due to misconfiguration by the user, or security vulnerabilities caused by misconfiguration. In the event that your server should go offline outside of this 99.9% uptime guarantee, you will be reimbursed either in extended paid package if you are not a free customer (up to 3 months of service) or £1 credit per 5 minutes offline past the guarantee to spend on micro-boosts and subscriptions (up to a maximum of £25). Please note that these reimbursments will not be equivalent to real cash terms and are not redeemable, unless cancelling a paid service. In the case you should wish to canacel your service in breach of our 99.9% guarantee, you will be reimbursed with your last 2 months of subscription costs, or £15 - whichever is more.

Web Store Purchases

Prices and offers listed on our storefront are subject to availability and we reserve the right to decline offer redemptions for any or no reason at all. Orders are not guaranteed until we have dispatched the item, whilst every effort is made to keep stock values up to date, there may be instances where the product you have purchased is no longer available. In such instances you will be notified by an account manager and offered: (a) a full refund for goods sold; (b) dispatch upon availability or (c) an equivalent or similar product subject to approval. We will always notify you if we can not accept your order on the basis of stock, offer availability or verification.

To protect our users and staff, we may double check addresses entered against a datbase of blacklisted locations to minimize fraud. We will only ever ship items once funds are confirmed using delivery with confirmation. When making an order, you accept that you are consenting to us performing non-identifiable checks against addresses and cards used to make a transaction. We may have to contact you if there is an issue with your order, you are responsible for any delays in your order if you: (a) use a VPN to purchase goods; (b) use an internet connection outside the country you created your account or (c) request a delivery address that is not a known residential or trading address.

Goods Returns & RMA

As a responsible UK business, all goods provided through our web store come with at least a standard 1 Year warranty on parts and labour. If your goods are damaged you must contact customer service at (enquiries@greymethod.org.uk) to arrange a return, we will assess your order and arrange a return.

Faulty Goods

If your item is faulty, damaged or not working as expected then we will pay for postage, however if you have decided that you no longer want the item but it is working order then you will be required to pay the cost of returning the item. Depending on the condition of the item once returned, you may be required to pay a fee for damage and cosmetic wear on the item. Do not return an item without first contacting us, we will not be able to accept the item.

Returning Items

There is a 14-day grace period on all goods sent out from the delivery date onwards. During this time, you are entitled to return the un-opened product to us for a full refund. In this instance, you would pay any delivery charges and you are responsible for ensuring the goods reach us undamaged and unopened, sealed condition. We cannot accept liability for goods that are lost in delivery or that are damaged as a result of your packaging or chosen courier.

Broken Seal Items

If you choose to return goods that have been opened but are not damaged or faulty, you will be required to pay a fee to cover the cost of restocking, this is known as a restocking fee. For example, if you buy a personal computer, the moment you open it up and run through the initial setup you are legally accepting the purchase and it is no longer deemed in an 'as new' condition. Similarly, if you purchase a Hard Drive Disk and format it, you are also accepting the goods.

Acceptable Use

Our web hosting packages typically limit data consumption by restricting the overall throughput rather than monthly data transfer, this reduces headaches for both us and you as the service consumer. Under the free tier you are limited to solely 10GB of data transfer per month, and exceeding this limit will result in the temporary suspension of your web hosting services. You can avoid this by purchasing boots packages, please contact us for information on this.

You must not use the web hosting service to engage in any illicit activity, as defined in this document under the Illicity Activity subheading. Doing so will result in the immediate removal of your hosting subscription and related data.

Please refer to the Fair Usage Policy for our definition of acceptable use.

Marketing & Use of Data

By entering the competition and providing your email address to us you consent to being sent through email, promotional materials and offers from exclusively us (Grey Method Ltd). We will never contact you with unsolicited offers from anyone other than us (Grey Method Ltd) or sell your information to third parties.

Please refer to our Privacy Policy for information regarding our stance on data collection and advertisments throughout the Grey Method web platform and this website.

Illicit Activity

When using our hosting packages, you must respect the laws and restrictions imposed by your legal territory and ours, the United Kingdom. In the case that you are found to be operating your site, any agents, scripts/code or content not in accordance to UK laws and your own - we will not hesitate to contact the local authorities and terminate your account. It should be noted that we reserve the right to terminate your service without data retention if we find content and services that we feel breaks any such laws governing the use of that content.

You as a service consumer are entirely and exclusively responsible for any damages, implications and unlawful conduct that derives from your access to our hosting services. Further from this, you are responsible for maintaining security of access to your account management panel and we will not be held responsible for any failure outside the scope of our system in your ability to do so.

You agree wholeheartedly by purchasing our packages and using our services that you will not use our hosting services to do any of the following:

• Denial of Service Attacks
• Exploit Polling and Port Scanning
• Data Mining and Web Scraping
• Host Malware, Spyware or any other PUP
• Index Warez, Torrents and Unlicenced Copyrighted Content
• Gore, Extremist and Cult Content and/or related Propaganda
• Revenge Pornography, Child Pornography and other obscene material
• Host unlicenced copyrighted material

Following these restrictions, you understand that Grey Method reserves the right to restrict your use of our services if we suspect you to be engaging in any illicit activities, or have been contacted by a legal authority with matters pertaining to your use of the service.

Resource Allocation

The limits described here are mainly in relation to paid hosting packages, the Free Tier of our web hosting packages offers no guarantees of availability and resource allocations. You are set a predefined 2GB hard limit on a monthly basis, subject to change under our discretion.

Your proposed limits are provided to maintain fair distribution of running costs and licencing, whilst making a guarantee that you will get your proposed limits. Our storage is stored on Provisioned SSD storage space, speeds scale with size so that 10GB has greater available IOPs than 2GB. CPU performance is percentage of a single server core, so that 1x is 10% of a typical modern Intel Xeon core (Intel Xeon E5-2676 v3 @2.4GHz).

You are guaranteed the bandwidth and space you have been allocated, we do not overprovision our servers. The only exception to this is bandwidth utilization, where the max theoretical bandwidth is defined in your subscription level (10Mbps for Bronze, etc.) is provided so long as you do not abuse the service outside what's defined as reasonable use. Reasonable use describes usage of the service that would be typical for an individual or organization using their site for commercial or personal purposes.

An example of reasonable use abused is 100% utilization of your 10Mbps allocation if you are on a bronze package, as this signifies that your usage does not correlate with the sensible recommended user count usage, counting 10Mbps sustained bandwidth usage as over 300GB of total bandwidth consumed in a month. This example would be an example of sensible usage, with on average 400 visits a day on a Bronze package each pulling anywhere from 500-2500MB per day in total, at time reaching speeds of 10Mbps but over time utilizing less than 100GB in a given month.

Sensitive Data

Our services make it possible for you to store, and access information that could relate to a person(s) which should otherwise not be collected based on the laws of your state. You must not use these services to store information forbidden by law, as the security and availability of this data is not managed by us, but rather yourself as the consumer of an explicity unmanaged service with only support available.

As a tenant on shared infrastructure, every effort has been made to isolate you and your services from other tenants which also share this infrastructure. As such, you must not use your resources either through exploits and other forms of hacking to attempt to gain unauthorized access to another tenants information, doing so will result in legal action. The servers and their content are located in Frankfurt, Germany with the principal company being us (Grey Method) operating under UK jurisdiction.