0800 471 4786

Frequently Asked Questions

Please click on the question that is relevant to you to expand it.

How can I contact you?
You can contact us by either ringing our business telephone number, emailing us and creating a ticket through your web hosting control panel. We aim to respond within 24 hours.

We are a rapid development company so tend to work out of hours so we may not always be available by phone.
Do you offer software development services?
We are mainly a web & graphic design company, if your software needs are web based such as PHP or ASP .NET development we are able to help you. Otherwise please email us about your specific needs, we may be able to help.
What are your rates?
At Grey Method we pride ourselves on our realistic rates.

If you would like simple web design such as wordpress themes, or basic personal and small business websites our standard rate is £15/hour or £35 per page. We have heavily discounted rates for educational and not-for-profit organizations. If our rate is too much for you or you would like to get a quote, please email enquiries@greymethod.org.uk with your specific needs.

If you would like software development services, cloud support or anything else, our rate is £25/hour.
Do you offer Virtual Private Servers (VPS)?
Unfortunately at this moment we do not offer virtual private servers.

If you would like managed hosting and support we can manage your Amazon AWS, or Windows Azure server running Windows Server 2012 R2 or CentOS/Ubuntu for a flat rate of £25/hour.
Can I use my hosting package for file hosting?
So long as your website does not host illicit content as explained in our Fair Usage Policy, you are free to use your hosting package for file hosting.

Please note that you should buy the size package appropriate for the number of downloads you are expecting.
Do you offer free trials for your web hosting services?

We offer our Bronze package free of charge for up to 3 months depending on your needs, then at the standard rates from then forward.

If you would like to trial our Silver or Gold hosting packages, please send us an email at enquiries@greymethod.org.uk.

If your needs surpass what the Gold package offers, we may be able to help you with a custom plan. Again, please email enquiries@greymethod.org.uk for more information and a quote.
Is there a minimum contract for your web hosting services?

You are free to cancel at any time and your site will run until the billing cycle ends. Please note that your site will run for a maximum of 7 days after invoices are due, after this stage it will be queued for removal.

You can save money by committing to a quarterly, yearly and bi-yearly billing cycle, and we also offer heavily discounted and inclusive hosting plans with our packaged web design plans.
I'm an educational establishment or NFP organization, what's my rate?
Please contact us for more information.

At Grey Method we believe in realistic rates and quality services. Our usual rate for educational establishment is £7-9/hour or £149 for a website with up to 10 pages.

We also offer a lower rate for individuals and small businesses if you are a UK business and have less than 5 employees.
My connection is not private when trying to access my control panel?
Please use the correct Control Panel link to access your control panel securely.

You should see a green padlock when you access the hosting panel securely.

Available Channels

To ensure we can best deal with your request, please send an email as your first point of contact. You can contact us through email, telephone, on the Contact Us page and through your account area. We aim to respond within 12 hours.